This involves finding, isolating, and fixing issues on your network before they escalate and cause greater harm to your business.

We monitor and fix these 3 data types:

1. Log data
2. Asset data
3. Network data

These provide adequate information regarding security threats for immediate action.

These are 5 systems we monitor:

1. Servers
2. Databases
3. Applications
4. Cloud services
5. Employee workstations

Monitoring these systems provides ample information necessary to detect potential attacks and data breaches.

When we monitor, we carefully observe and measure different angles of your IT environment. We look at areas like hardware, software, networks, and applications to pull useful metrics together and then make sure everything works as it is meant to.

When we troubleshoot, we identify, analyze, and resolve problems in your IT environment when an issue comes up. Our IT troubleshooters dig deep to understand the root cause of the issue, and then brainstorm on solutions to help the system function normally again.

We also monitor the system after fixing it to make sure the changes do not  affect other parts of the system.